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Got a tech problem? We’ve got you covered. Whether it’s logging in, connecting to Wi-Fi, installing software, or using a university system, our IT Helpdesk will get you back on track - fast.

How to get help

- Sign in to our online portal to request support, report an issue, or follow step-by-step guides.
Chat live - Get instant answers from our team via live chat.
Call us - Speak directly with a technician on +44 (0)1206 87 2345.
- See current issues and planned maintenance.

Support hours

We're available to help Monday to Friday, 8.30am to 6.00pm, except on University closure days.

In-person support

Drop in at your local IT Helpdesk for face-to-face support:

Campus	Location	Opening times
Colchester	Ground floor of the	Monday, Wednesday and Friday, 10am to 3pm
Southend	TF.2.03, Info Point, Learning Hub	Monday to Friday, 8:45am to 5:00pm
Loughton	Library and IT Centre, Hatfields	Basic help available from library staff. Check for availability.

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